CAREERS

Manager

As the Manager at Sweet Factory, you will be responsible for leading a dynamic team, driving sales, and ensuring an exceptional customer experience. You will oversee all aspects of store operations, from inventory management to staff development, to achieve business objectives and uphold the brand's reputation.

Key Responsibilities

1. Leadership and Team Management

Lead by example, inspiring and motivating team members to deliver outstanding results.
Provide coaching, feedback, and training to develop the skills and capabilities of the team.
Foster a positive and inclusive work environment that promotes teamwork and collaboration.

2. Sales and Performance Management

Develop and implement strategies to achieve sales targets and maximize profitability.
Analyze sales data and trends to identify opportunities for growth and improvement.
Set clear performance expectations and monitor individual and team performance.

3. Customer Experience

Ensure every customer receives a memorable and personalized experience that reflects the brand's values.
Address customer inquiries, concerns, and feedback promptly and effectively.
Implement initiatives to enhance customer satisfaction and loyalty.

4. Operational Excellence

Oversee all operational aspects of the store, including inventory management, cash handling, and compliance with policies and procedures.
Implement efficient processes and procedures to streamline operations and improve productivity.
Maintain a clean, organized, and visually appealing store environment.

5. Strategic Planning and Execution

Develop and execute business plans and initiatives to achieve short-term and long-term goals.
Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and risks.
Collaborate with senior management to align store strategies with overall company objectives.

Qualifications

Previous experience in retail management, preferably in the food or confectionery industry.
Strong leadership and people management skills with the ability to inspire and empower others.
Proven track record of achieving sales targets and driving business results.
Excellent communication and interpersonal skills with a customer-centric mindset.
Strong analytical and problem-solving abilities with a strategic mindset.
Ability to thrive in a fast-paced, dynamic environment and adapt to change effectively.
Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Education

Bachelor's degree in Business Administration, Retail Management, or related field preferred.
Relevant certifications or professional development courses are a plus.

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Team Leader

As a Team Lead at Sweet Factory, you will play a pivotal role in supporting the Manager in driving sales, coaching team members, and ensuring operational excellence. You will lead by example, providing guidance and support to create a positive and high-performing team environment.

Key Responsibilities

1. Sales Leadership and Performance Management

Lead the sales team to achieve sales targets and deliver exceptional customer service.
Coach and mentor team members to develop their product knowledge, sales techniques, and customer service skills.
Monitor individual and team performance, provide feedback, and recognize achievements.

2. Customer Engagement and Experience

Foster strong relationships with customers by providing personalized service and building rapport.
Assist customers with product selection, inquiries, and purchases, ensuring a seamless shopping experience.
Resolve customer complaints and concerns in a professional and timely manner.

3. Operational Support

Support the Manager in overseeing store operations, including inventory management, cash handling, and compliance with policies and procedures.
Assist with opening and closing procedures, ensuring the store is ready for business each day.
Ensure compliance with health and safety regulations and maintain a clean and organized store environment.

4. Team Collaboration and Communication

Facilitate communication and collaboration among team members to achieve common goals and objectives.
Coordinate work schedules, assignments, and tasks to optimize productivity and efficiency.
Act as a liaison between the team and management, relaying feedback, concerns, and suggestions.

5. Training and Development

Assist in training new team members on product knowledge, sales techniques, and store procedures.
Provide ongoing coaching and support to help team members improve their performance and reach their full potential.
Encourage a culture of continuous learning and professional development within the team.

Qualifications

Previous experience in a retail or customer service leadership role, preferably in the food or confectionery industry.
Strong leadership and coaching skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills with a customer-focused approach.
Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment.
Basic math skills and proficiency in handling cash transactions accurately.
Flexibility to work evenings, weekends, and holidays as required.

Education

High school diploma, workers permit, or equivalent required.
Additional education or training in retail management or leadership is a plus.

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Sales Associate

As a Sales Associate at Sweet Factory, you will be the face of the brand, providing exceptional customer service and creating memorable experiences for our customers. You will assist customers with product selection, process transactions, and contribute to the overall success of the store.

Key Responsibilities

1. Customer Service and Engagement

Greet customers warmly, assist with product inquiries, and provide recommendations based on their preferences and needs.
Create a welcoming and inviting atmosphere in the store, ensuring every customer feels valued and appreciated.
Build rapport with customers, establish trust, and foster long-term relationships.

2. Product Knowledge and Sales Support

Develop a thorough understanding of Sweet Factory's product offerings, including ingredients, flavors, and pricing.
Assist customers with making purchasing decisions, upselling additional items, and promoting special offers.
Process transactions accurately and efficiently using the point-of-sale (POS) system.

3. Visual Merchandising and Store Presentation

Maintain store appearance by ensuring shelves are fully stocked, displays are well-organized, and products are visually appealing.
Monitor inventory levels, replenish stock as needed, and perform regular stock checks to prevent out-of-stock situations.
Follow merchandising guidelines and standards to create an attractive and enticing shopping environment.

4. Team Collaboration and Communication

Work collaboratively with team members to achieve sales targets, complete tasks, and provide support as needed.
Communicate effectively with colleagues and management, sharing feedback, ideas, and concerns to improve operations and customer service.
Contribute to a positive and inclusive team culture that values teamwork, respect, and cooperation.

5. Safety and Compliance

Adhere to health and safety guidelines, including proper handling of food products and maintaining cleanliness and hygiene standards.
Follow company policies and procedures, including cash handling protocols, security measures, and operational guidelines.
Report any safety hazards, incidents, or violations to management immediately.

Qualifications

Previous experience in a customer service or retail role preferred, but not required.
Friendly and outgoing personality with a passion for delivering exceptional customer experiences.
Excellent communication and interpersonal skills with the ability to engage with diverse customers.
Basic math skills and proficiency in handling cash transactions accurately.
Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
Flexibility to work evenings, weekends, and holidays as required.